Are you looking for an entry-level information technology job in Lagos? The Place is recruiting a Junior IT Support Officer to assist with maintaining computer systems, supporting employees, troubleshooting technical problems, and ensuring that the company’s technology infrastructure operates efficiently.
This opportunity may interest candidates with a background in computer science who want to build practical experience in IT support. It offers an opportunity to apply technical knowledge in a professional business environment while developing skills in computer maintenance, software configuration, networking, and user support.
The position is based in Lekki, Lagos, and is advertised as a full-time role. Applicants should review the qualifications and responsibilities carefully before submitting their applications.
In this guide, we explain the available job details, the expected responsibilities, the qualifications required, the skills that could strengthen an application, and how interested candidates can apply.
Junior IT Support Officer: Job Overview
Here are the key details applicants should know before applying.
- Job Title: Junior IT Support Officer
- Company: The Place, operated by Smackers Limited
- Industry: Hospitality and food services
- Job Category: Information Technology and Computer Support
- Employment Type: Full-time
- Location: Lekki, Lagos State, Nigeria
- Minimum Educational Qualification: Ordinary National Diploma (OND) in Computer Science
- Experience Required: Approximately one year of basic experience
- Additional Advantage: Knowledge of Microsoft Navision
- Application Deadline: November 10, 2026, according to the referenced listing
- Application Method: Online application through the employer’s recruitment platform
Applicants should confirm that the vacancy remains open before applying, as recruitment information and deadlines can change.
About the Company
The Place operates in Nigeria’s hospitality and food services industry. Its business activities depend on coordinated operations across different locations, making reliable technology an important part of daily business activities.
Like other companies with multiple departments and outlets, a hospitality business may depend on computers, internal networks, printers, business applications, and communication systems to support its employees.
When these systems experience problems, staff may struggle to complete routine administrative tasks or access important information. An IT support professional helps reduce these disruptions by identifying technical faults, assisting users, maintaining equipment, and escalating complex problems when necessary.
The Junior IT Support Officer will therefore contribute to the company’s daily operations by helping employees use their technology tools effectively.
What Does a Junior IT Support Officer Do?
A Junior IT Support Officer helps keep an organisation’s computers, software, and connected devices working properly.
The role combines practical technical work with communication and problem-solving. Rather than focusing exclusively on computer repairs, an IT support officer also helps employees access business systems, resolves software issues, and assists with setting up technology for new users.
For someone beginning a career in information technology, the position can provide exposure to different aspects of technical support and business IT operations.
The following sections explain the responsibilities associated with the advertised position.
Key Responsibilities of the Junior IT Support Officer
1. Installing and Configuring Computer Equipment
The successful candidate will help install and configure computer hardware and software used within the organisation.
This may include preparing desktop computers, installing approved applications, connecting printers and scanners, and ensuring that devices are configured correctly for their intended users.
Proper installation helps reduce compatibility problems and makes it easier for employees to carry out their duties without unnecessary technical interruptions.
2. Monitoring Computer Systems and Networks
The role involves monitoring computer systems and networks to identify technical problems that could affect employees.
This may require checking device connectivity, investigating network access problems, identifying recurring system errors, and reporting issues that require further attention.
Regular monitoring can help an organisation detect problems early rather than waiting until a system failure affects several employees.
3. Responding to Technical Support Requests
Employees may occasionally experience problems with their computers, software, internet connections, or other workplace technology.
The Junior IT Support Officer will be expected to respond to these requests promptly and provide appropriate assistance.
Some issues may be resolved through simple troubleshooting, while more complicated problems may require escalation to a senior technician or another relevant team.
Clear communication is important because users may not always understand the technical cause of a problem. The support officer should be able to explain solutions in straightforward language.
4. Providing IT Assistance Across the Organisation
The position involves supporting employees who use the company’s technology systems.
Depending on the issue, assistance may involve resolving software errors, helping users access applications, checking connected devices, or guiding employees through basic troubleshooting procedures.
A good support officer approaches requests professionally, listens carefully to users, and works towards practical solutions.
5. Creating and Managing User Accounts
The advertised responsibilities include setting up accounts for new employees using Microsoft Exchange and Microsoft Dynamics NAV.
Microsoft Exchange supports business email and related communication functions, while Microsoft Dynamics NAV is an enterprise resource planning system used by organisations to manage business processes.
The officer may need to assist with account setup and access-related requests in accordance with the company’s procedures.
Account administration should also follow the organisation’s security rules to ensure that employees receive appropriate access to the systems they need.
6. Repairing or Replacing Faulty Equipment
Computer equipment can develop faults because of normal wear, accidental damage, software problems, or component failure.
The officer will help identify faulty equipment and determine whether it can be repaired or needs replacement.
Depending on the nature of the problem, this may involve basic hardware checks, replacing suitable components, reinstalling software, or arranging assistance from a specialist.
Accurate records of technical problems and repairs can help the organisation track recurring issues and manage its equipment more effectively.
7. Testing New Technology
The position also includes testing new technology before or during its introduction into the workplace.
Testing may involve checking whether a device works correctly, verifying software compatibility, and identifying problems that could affect employees.
A careful testing process helps ensure that new equipment or applications meet the organisation’s operational needs.
8. Keeping Up With IT Developments
Information technology continues to evolve, and support professionals need to maintain their knowledge of relevant tools, software, and troubleshooting techniques.
The successful applicant should be willing to learn about new technologies, improve existing technical skills, and adapt to changes in the workplace.
Continuous learning is particularly valuable for junior professionals who want to progress into more specialised IT roles.
Qualifications and Eligibility Requirements
According to the advertised vacancy, applicants should meet the following basic requirements.
Educational Qualification
Candidates should possess an Ordinary National Diploma in Computer Science.
Applicants should ensure that their educational qualifications are accurately represented in their CVs and that they can provide supporting documents when requested.
The listing specifically identifies Computer Science, so candidates with other qualifications should confirm their eligibility with the employer before applying.
Relevant Experience
The advertised requirement is approximately one year of basic experience.
Applicants may use relevant employment history, internships, or other genuine technical experience to demonstrate their familiarity with IT support activities. However, candidates should not assume that every type of informal experience will satisfy the employer’s requirement.
Where applicable, applicants should describe the equipment they have worked with, the problems they have resolved, and the responsibilities they handled.
Knowledge of Microsoft Navision is listed as an additional advantage.
Candidates familiar with enterprise business software may be better prepared to understand the systems used within an organisation.
Applicants who have worked with Microsoft Dynamics NAV or similar business applications can highlight that experience in their CVs, provided the information is accurate.
Skills That Can Strengthen Your Application
Beyond the stated qualifications, several practical abilities are relevant to this position.
Analytical thinking: IT support professionals need to examine problems systematically instead of guessing at possible causes. A logical troubleshooting process helps identify the source of an issue and determine the most suitable solution.
Time management: Technical requests may arrive while other tasks are already in progress. Applicants should demonstrate an ability to organise their workload and address urgent issues appropriately.
Communication: Support officers work with people who have different levels of technical knowledge. Clear explanations and professional communication help users understand instructions and solutions.
Organisation: Keeping track of support requests, equipment, account changes, and repairs can help prevent mistakes and make follow-up easier.
Flexibility: The advertised position notes that occasional work outside conventional hours may be necessary. Applicants should consider this expectation when deciding whether the role suits their circumstances.
Willingness to learn: A junior IT professional should be open to learning new systems, following established procedures, and improving technical competence through practical experience.
How to Prepare Your CV for This Job
Before applying, prepare a CV that clearly connects your experience and qualifications to the advertised responsibilities.
Begin with your contact information and a short professional summary describing your background in IT support or computer-related work.
Include your educational qualification, relevant employment history, technical skills, and any applicable training or certifications.
If you have experience installing operating systems, configuring computers, troubleshooting printers, resolving connectivity problems, or supporting business applications, describe those activities accurately.
Where possible, explain the result of your work. For example, you might describe how you helped restore a computer to working condition, assisted employees with software access, or identified a recurring technical issue.
Avoid adding skills simply because they appear in a job advertisement. Recruiters may ask questions about the experience listed in your CV, so your application should reflect what you can genuinely demonstrate.
Before submitting the document, check for spelling mistakes, inconsistent dates, and outdated contact information. Use a clear layout that allows a recruiter to identify your qualifications quickly.
How to Apply for the Junior IT Support Officer Position
Candidates who meet the requirements can visit the employer’s recruitment page to review the vacancy and complete the application process.
Official application page: Apply for the Junior IT Support Officer position at The Place
Before submitting an application:
- Read the job description and eligibility criteria carefully.
- Prepare an updated CV that reflects your genuine qualifications and experience.
- Confirm that the position is still accepting applications.
- Complete the application form and provide the requested information.
- Review your details and attachments before submitting.
- Keep a record of your application for future reference.
The referenced MyJobMag listing states November 10, 2026, as the application deadline. Applicants should verify the deadline and vacancy status on the employer’s recruitment page because recruitment information can change.
Candidates should use the employer’s official recruitment channel and exercise caution if anyone requests unusual payments in exchange for an interview or guaranteed employment.
Is This Job Suitable for You?
This position may be suitable for an early-career IT professional who has an OND in Computer Science, basic practical experience, and an interest in providing technical support within a business environment.
It may also appeal to someone who enjoys solving computer problems, helping colleagues, maintaining equipment, and learning how business applications operate.
However, candidates should consider the job’s location, full-time nature, experience requirement, and possible need to work outside conventional hours before applying.
Applicants who meet the stated criteria and can demonstrate relevant technical abilities may wish to review the employer’s application instructions and decide whether the opportunity aligns with their career goals.
Frequently Asked Questions
Where is the Junior IT Support Officer job located?
The position is listed in Lekki, Lagos State, Nigeria.
What qualification is required?
The referenced vacancy specifies an Ordinary National Diploma in Computer Science.
How much experience is required?
The listing states that applicants should have approximately one year of basic experience.
Microsoft Navision knowledge is listed as an advantage rather than a core qualification. Candidates should nevertheless review the employer’s complete requirements before applying.
What type of employment is offered?
The vacancy is advertised as a full-time position.
What is the application deadline?
The referenced MyJobMag listing states November 10, 2026. Confirm the deadline and whether applications remain open on the employer’s recruitment page before submitting your CV.
Where can interested candidates apply?
Candidates can review the vacancy through the employer’s recruitment platform.
Final Thoughts
The Junior IT Support Officer opportunity at The Place may be worth considering for qualified candidates who want to develop their technical support careers in Lagos.
The role covers computer installation, system monitoring, troubleshooting, user account administration, equipment maintenance, and testing new technology. These responsibilities can help a junior professional gain practical exposure to the systems that support everyday business operations.
Before applying, make sure your qualifications and experience match the stated requirements, prepare a clear CV, and verify the vacancy’s current status.
Jobseekers should rely on confirmed recruitment information and use the employer’s official application channel. A well-prepared application that accurately demonstrates relevant technical abilities can help recruiters assess whether a candidate is suitable for the position.
Explore more technology jobs, remote opportunities, and career resources on Xcrow.co to discover opportunities that match your skills and professional goals.
Israel Otoijamun is a digital business strategist, technology entrepreneur, and the founder of Xcrow, a platform connecting businesses with top remote talent.
With more than 15 years of experience across online platforms, technology, and digital payments, Israel regularly publishes insights on freelancing, tech job opportunities, remote workforce strategies, and modern hiring ecosystems.
Read more about Israel Otoijamun.
