Terms of Service
Effective Date: August 29, 2026
Welcome to Xcrow.co. These Terms of Service govern access to and use of the Xcrow.co website, marketplace, services, tools and related features.
Xcrow.co is operated by Travla Property Management Ltd, a Nigerian company incorporated and registered with the Corporate Affairs Commission under registration number 8248515. By using Xcrow.co, you agree to these Terms. If you do not agree, do not use the platform.
Xcrow.co does not guarantee jobs, freelance income, project quality, payment, refunds or a particular outcome from any transaction or dispute.
Also, xcrow.co is an escrow matching utility and does not provide financial or investment advice.
1. About Xcrow.co
Xcrow.co is an AI-powered freelance marketplace that may help freelancers, remote professionals, employers, businesses and clients discover opportunities, post projects, communicate, collaborate and manage service transactions. Xcrow provides marketplace tools and is not a party to every agreement between users.
2. Eligibility
You must be at least 18 years old, have legal capacity to enter binding agreements, provide accurate information and comply with applicable laws. You may not use the platform if doing so is prohibited in your jurisdiction.
3. Accounts
You are responsible for accurate registration information, account security and activity carried out through your account. Keep credentials confidential, maintain current contact and payment information, and report unauthorised activity promptly. You may not impersonate another person or create an account using false information.
4. Freelancer responsibilities
Freelancers must describe their skills and experience accurately, provide original or properly licensed work, follow the agreed scope and deadlines, communicate honestly, respect confidentiality and comply with applicable laws and platform policies. Freelancers remain responsible for the quality, legality and accuracy of their services.
5. Employer and client responsibilities
Employers and clients must provide accurate project requirements, necessary information and timely feedback; communicate professionally; avoid unlawful or unsafe requests; review submitted work against the agreement; and pay amounts due under the applicable project or purchase terms. Clients should confirm deliverables, price, deadlines, milestones, revisions and acceptance criteria before work begins.
6. Projects, scope and changes
The relevant users are responsible for agreeing on the project scope, deliverables, price, timeline, milestones, revisions and acceptance conditions. A new deliverable or substantially different direction is not automatically included. Scope changes should be agreed in writing before additional work begins.
7. Payments, fees and processing
Xcrow.co may facilitate payment processing, escrow or another protected payment arrangement through integrated providers where available. Payment methods, supported currencies, fees, limits and processing times depend on the applicable checkout or funding process and provider.
Funds may be delayed, held, reversed or restricted for processing, verification, fraud prevention, security checks, suspicious activity, disputes, provider requirements or legal compliance. Where escrow is used, funds may remain temporarily held until the applicable work is submitted, reviewed, approved, a dispute is resolved or another event specified by the project terms occurs.
Payment or funding does not automatically approve work or guarantee a refund. Users are responsible for taxes, duties, currency-conversion costs and other financial obligations related to their activities. Review the amount and terms shown before confirming payment.
8. Refunds, cancellations and disputes
Refund and cancellation eligibility depends on the project or purchase terms, project status, work delivered, approval history, cancellation reason, dispute outcome, any applicable guarantee and applicable law. A refund is not automatic because a client is dissatisfied, changes a preference or no longer wants a service.
Users should first try to resolve disagreements through Xcrow using the project description, agreement, deliverables, milestone requirements and message history. Xcrow may review available evidence and apply its policies, but does not guarantee a particular result. Funds may remain held during review. See the Refund and Returns Policy for further conditions and the request process.
9. Prohibited activities
You may not use Xcrow.co for unlawful activity, fraud, impersonation, money laundering, sanctions evasion, unauthorised access, malware, phishing, spam, harassment, threats, exploitation, copyright infringement, plagiarism, counterfeit goods, fake reviews, deceptive claims, misleading advertising, payment manipulation, fee circumvention or attempts to manipulate rankings, referrals or advertising.
Further requirements are described in the Community Guidelines and Prohibited Services. We may remove content, restrict visibility, cancel transactions, suspend accounts, terminate access or preserve records where appropriate for security, legal compliance or platform integrity.
AdSense & Advertising Integrity:
- Users may not engage in invalid click activity, artificially inflate ad impressions, or use automated scripts, bots, or software to interact with advertisements displayed on Xcrow.co.
- Users are strictly prohibited from offering compensation, incentives, or rewards to third parties or other users to click on advertisements or complete promotional offers.
- Any user found attempting to manipulate, tamper with, or fraudulently generate activity on third-party ad units hosted on Xcrow.co will face immediate account termination and permanent platform exclusion.
Prohibited Service Content:
- Users may not post, request, or deliver services, projects, or tasks related to hacking, malware, illegal financial operations, deceptive academic cheating services, or explicit adult content.
- All project listings, proposals, and user-generated communications must adhere to applicable laws and our content integrity policies.
10. User content and intellectual property
You retain ownership of content and work you own, subject to agreements with other users and applicable law. You must have the rights and permissions needed to upload or share content. By submitting content to Xcrow.co, you grant Travla Property Management Ltd a limited, non-exclusive, worldwide, royalty-free licence to host, display, reproduce and use it as reasonably necessary to operate, improve, secure and promote the platform, subject to the Privacy Policy.
Users are responsible for respecting copyright, trademarks, confidentiality, privacy and other rights. Ownership and licence terms for a completed project should be agreed by the relevant users.
11. Privacy
Use of Xcrow.co is also governed by the Privacy Policy, which explains how personal information may be collected, used, stored and protected. Review that policy before using the platform.
12. Platform availability and third-party services
We aim to provide reliable access but do not guarantee uninterrupted or error-free operation. The platform may be unavailable because of maintenance, updates, security measures, technical issues or third-party services. Payment providers and other external services may have their own terms, fees, processing times and availability requirements.
13. Disclaimers and limitation of liability
To the maximum extent permitted by law, Xcrow.co and Travla Property Management Ltd do not guarantee the identity, conduct, availability, skills or work of any user, the suitability of a match, the quality or legality of a service, uninterrupted access, successful payment, refund eligibility or a particular dispute outcome.
To the maximum extent permitted by law, Travla Property Management Ltd, Xcrow.co and their affiliates, employees, partners and service providers are not liable for indirect or consequential losses, loss of profits, revenue, data, business or opportunities, user disputes, project failures, unauthorised access caused by user actions, or third-party services. Nothing in these Terms excludes liability that cannot lawfully be excluded.
14. Indemnification
You agree to indemnify and hold harmless Travla Property Management Ltd, Xcrow.co and their affiliates, employees, partners and service providers from claims, losses, liabilities, damages and reasonable expenses arising from your breach of these Terms, misuse of the platform, violation of law or third-party rights, or content and activities associated with your account, to the extent permitted by law.
15. Suspension and termination
We may suspend or terminate access, remove content or restrict transactions where we reasonably believe these Terms, platform policies or applicable law have been violated, or where action is needed to protect users, payments or platform integrity. You may stop using the platform or request account closure. Provisions that by their nature should continue, including payment obligations, intellectual-property terms, disclaimers, limitations and indemnification, will survive termination.
16. Changes to these Terms
We may update these Terms to reflect platform, legal or operational changes. The updated version becomes effective when published on Xcrow.co, unless a different effective date is stated. Continued use after the effective date constitutes acceptance where permitted by law.
17. Governing law
These Terms are governed by applicable laws and regulations. Disputes may be subject to the jurisdiction of competent courts where applicable. Nothing in these Terms removes rights or protections that cannot lawfully be waived.
18. Contact information
For questions, support requests or legal enquiries, contact:
Travla Property Management Ltd
Registration number: 8248515
Email: israel@xcrow.co
Email: support@xcrow.co
Contact Us
Thank you for using Xcrow.co.