A business can generate thousands of transactions and still lose revenue if it cannot explain why customers stop buying, recurring payments fail, or marketing campaigns perform below expectations. Finding those answers requires someone who understands both data and the systems behind customer transactions.
RecruitmentBod Africa is recruiting a CRM Analyst for a full-time remote position. The role combines customer relationship management, billing operations, performance reporting, and data analysis. It is intended for an experienced professional who can identify operational problems, investigate their causes, and recommend improvements based on evidence.
The advertised monthly salary is above ₦1,000,000, making this a potentially attractive opportunity for qualified candidates with substantial experience in CRM operations, billing systems, or analytics.
The position was advertised in October 2026. No application deadline is specified in the available vacancy details, so interested candidates should confirm that recruitment is still open before submitting their applications.
CRM Analyst Vacancy: Key Details
| Job information | Details |
|---|---|
| Position | CRM Analyst |
| Recruiting company | RecruitmentBod Africa |
| Work arrangement | Remote |
| Employment type | Full-time |
| Required qualification | BA, BSc or HND |
| Experience | 5–8 years |
| Advertised salary | Above ₦1,000,000 per month |
| Functional areas | CRM operations, billing, data analysis and customer performance |
| Application method | Email application |
| Application email | recruitmentbodafrica@gmail.com |
| Email subject | CRM Analyst |
| Closing date | Not specified |
The recruitment company describes its work as connecting businesses with suitable professionals through recruitment and talent placement services. The CRM Analyst vacancy focuses on operational performance, particularly the systems and measurements that support customer transactions and marketing campaigns.
What Does a CRM Analyst Actually Do in This Role?
CRM stands for customer relationship management. Businesses use CRM platforms to manage customer information, workflows, transactions, and other activities associated with their customers.
However, this vacancy goes beyond maintaining contact records. It places considerable emphasis on billing performance, recurring transactions, campaign results, and payment processing.
The analyst must understand what the numbers reveal about business performance and help the relevant teams act on those findings.
1. Monitor revenue and billing performance
Recurring billing allows a business to charge customers repeatedly according to an agreed payment arrangement. Although the process can generate predictable revenue, problems may occur when transactions fail, payment details become invalid, or billing workflows are incorrectly configured.
The CRM Analyst will monitor billing processes and related performance indicators to identify irregularities.
For example, if the percentage of successful payments suddenly falls, the analyst may need to examine transaction reports, compare results across campaigns, and investigate whether a particular payment method or workflow is contributing to the decline.
The goal is to identify problems early and help the business reduce avoidable revenue losses.
2. Investigate customer and campaign data
The position involves analysing customer, campaign, publisher, and billing information.
Rather than simply reporting totals, the analyst must look for relationships between different performance indicators. A campaign might generate many transactions but have a low payment approval rate. Another might produce fewer transactions but deliver a higher average order value.
Understanding these differences can help a business make better decisions about campaign configuration, pricing, and operational priorities.
The successful candidate should be able to interpret complex data, distinguish meaningful changes from normal fluctuations, and communicate findings in a way that other teams can use.
3. Track customer retention and recurring payments
Customer retention measures how effectively a business keeps its customers over time. In a business that relies on repeat transactions or subscriptions, retention can have a direct impact on long-term revenue.
The analyst will monitor retention, rebilling performance, and related metrics.
This work can help answer questions such as:
- Are customers continuing to make repeat purchases?
- Are recurring payments failing more frequently than usual?
- Which campaigns are associated with stronger transaction performance?
- Are changes in customer behaviour affecting revenue?
- Where should the business investigate potential performance problems?
These questions require careful analysis rather than assumptions. The analyst must use available evidence to identify potential causes and recommend appropriate next steps.
4. Prepare reports that support decisions
Daily performance reporting is another central responsibility.
The analyst will prepare reports and provide data-driven recommendations. These reports should help relevant teams understand what is happening, where performance has changed, and which issues require attention.
Strong spreadsheet skills are important because reports are only useful when their figures are accurate, clearly presented, and easy to interpret.
A good analyst also knows how to explain the significance of a result. Reporting that payment approvals have declined is useful; explaining where the decline occurred and what should be investigated next is more actionable.
The role includes investigating failed transactions, unusual performance changes, CRM workflow issues, and payment gateway problems.
A payment gateway helps process electronic payments between customers, businesses, and financial institutions. When a payment process encounters problems, the cause may involve configuration, transaction routing, technical errors, or other factors.
The CRM Analyst will monitor payment gateway performance and support the resolution of payment-related issues. This requires attention to detail and the ability to work with technical teams when a problem needs further investigation.
Candidates should understand the importance of documenting issues, communicating findings, and following them through to resolution.
6. Improve CRM workflows and campaign configuration
The analyst will also work on configuring and optimising CRM billing flows, campaign setups, and pricing models.
This responsibility is important because even a well-performing campaign can experience problems when its billing configuration is inaccurate or its workflows do not operate as intended.
The work requires a practical understanding of how CRM platforms, payment processes, and campaign settings interact. Changes should be based on a clear understanding of the problem and assessed against the intended outcome.
Who Is the Employer Looking For?
This is an experienced professional role, not an entry-level data analysis vacancy.
RecruitmentBod Africa specifies five to eight years of experience and seeks candidates with substantial hands-on exposure to CRM platforms, particularly in operations, billing, or analytics.
Applicants should have a relevant educational qualification and be comfortable working with data, diagnosing problems, and managing operational priorities independently.
The most relevant background may include CRM operations, subscription billing, payment processing, campaign analytics, digital marketing operations, or similar work involving customer transactions and performance reporting.
Experience in marketing or digital marketing is an additional advantage.
Technical Skills and Platforms to Highlight
Candidates should pay particular attention to the tools and operational knowledge mentioned in the vacancy.
| Skill or platform | Why it matters |
|---|---|
| CRM operations | Helps manage customer-related workflows and system processes |
| Konnektive or Limelight | Relevant examples of CRM and billing platforms named in the vacancy |
| Microsoft Excel | Supports analysis, calculations, reconciliation, and reporting |
| Google Sheets | Provides spreadsheet-based analysis and collaboration |
| SQL | Desirable for working with structured data and investigating detailed records |
| Billing and recurring payments | Helps identify rebilling issues and monitor transaction performance |
| Payment gateways | Supports payment monitoring and investigation of transaction failures |
| Campaign analytics | Helps evaluate performance across marketing activities |
| Data interpretation | Turns raw figures into useful business recommendations |
| Problem-solving | Helps identify possible causes of unusual results and operational faults |
The vacancy specifically names Konnektive and Limelight as examples of relevant platforms. Candidates with experience in comparable systems should describe the platform they used, the processes they managed, and the results of their work.
SQL and other analytical tools are desirable, but applicants should accurately represent their proficiency rather than claim skills they cannot demonstrate.
Understanding the Performance Metrics
Several metrics mentioned in this vacancy are worth understanding before applying or attending an interview.
Customer retention: The proportion of customers who continue using a service or making purchases over a defined period.
Rebill performance: How successfully recurring charges are processed when customers are due to be billed again.
Payment approval rate: The proportion of payment attempts that receive approval. Changes in this metric may warrant investigation into payment methods, transaction patterns, or technical issues.
Average order value (AOV): The average amount spent per order over a defined period. It is generally calculated by dividing total sales by the number of orders.
Campaign performance: Measures used to evaluate how a marketing campaign performs against its objectives. Depending on the business, these may include conversion rates, transaction volume, revenue, and customer retention.
These metrics should not be interpreted in isolation. A change in one indicator may have several possible explanations, so analysts need to compare relevant data and investigate before drawing conclusions.
How to Prepare a Strong Application
A CV for this position should show how your experience matches the operational and analytical demands of the job.
Instead of simply stating that you managed a CRM system, explain what you managed and how your work supported business performance.
For example, a candidate might describe experience monitoring recurring billing, investigating failed transactions, preparing daily performance reports, or improving CRM workflows. Include specific outcomes where reliable figures are available.
Your application should also make your technical experience easy to identify. Mention the CRM and billing platforms you have used, your spreadsheet skills, any SQL experience, and the types of reports or analyses you have handled.
Candidates should be prepared to discuss practical examples of how they identified a problem, investigated the underlying data, and recommended or implemented a solution.
Do not invent performance improvements or disclose confidential customer information to strengthen an application. Describe your contribution accurately and use appropriately anonymised examples when necessary.
Salary and Remote Working Arrangements
The advertised salary is above ₦1,000,000 per month. The vacancy does not provide a more precise salary figure or explain whether the amount is gross or net.
Candidates should clarify the compensation structure, benefits, expected working hours, reporting arrangements, and equipment requirements during the recruitment process.
Although the role is listed as remote, applicants should confirm the employer’s expectations regarding availability, meetings, and collaboration across teams.
Remote work does not remove the need for regular communication. The analyst will need to coordinate with development, marketing, customer service, and fulfilment teams to help resolve problems and improve operational performance.
How to Apply for the CRM Analyst Position
Interested candidates are instructed to send their CV by email.
Application email: recruitmentbodafrica@gmail.com
Email subject: CRM Analyst
Before submitting your application:
- Update your CV to highlight relevant CRM, billing, analytics, and payment operations experience.
- Include the platforms you have used and the responsibilities you handled.
- Emphasise your experience with Excel or Google Sheets and mention SQL if applicable.
- Review your CV for errors and ensure your contact details are correct.
- Use CRM Analyst as the email subject.
- Confirm that the vacancy is still open, as no closing date is provided in the available listing.
Only submit information relevant to your application, and do not pay recruitment fees to secure an interview or job offer.
Frequently Asked Questions
Is the CRM Analyst position remote?
Yes. The vacancy is advertised as a full-time remote position. Candidates should confirm the specific working arrangements with the recruiter.
What salary does the role offer?
The advertised salary is above ₦1,000,000 per month. A precise amount and the gross or net basis are not specified.
How much experience is required?
The listed experience range is five to eight years, with hands-on experience in CRM operations, billing, or CRM analytics particularly relevant.
Which qualifications are accepted?
The vacancy lists a BA, BSc, or HND. Candidates should review the recruitment instructions for any further qualification requirements.
Is SQL compulsory?
SQL and other analytical tools are described as highly desirable. The listing does not identify SQL as an absolute requirement.
Which CRM platforms are mentioned?
Konnektive and Limelight are named as examples of relevant CRM and billing platforms. Experience with similar systems is also relevant.
What is the application deadline?
No deadline is specified in the available vacancy details. Applicants should confirm the current status before applying.
How can I submit my CV?
Send your CV to recruitmentbodafrica@gmail.com and use CRM Analyst as the subject of the email.
Final Thoughts
The CRM Analyst position at RecruitmentBod Africa is best suited to someone who can connect operational data with practical business decisions. Managing billing workflows is only part of the job; the wider responsibility is to understand performance, investigate irregularities, and help teams improve the processes behind customer transactions.
For candidates with substantial CRM and billing experience, strong analytical skills, and confidence working independently, the advertised salary makes this a role worth investigating.
Review your experience against the requirements, prepare a clear CV, and confirm that recruitment is still open before applying.
Israel Otoijamun is a digital business strategist, technology entrepreneur, and the founder of Xcrow, a platform connecting businesses with top remote talent.
With more than 15 years of experience across online platforms, technology, and digital payments, Israel regularly publishes insights on freelancing, tech job opportunities, remote workforce strategies, and modern hiring ecosystems.
Read more about Israel Otoijamun.
