Bachelor of Business Administration with a specialization in Project Management. Coursework covered project planning and control, operations Read more management, risk management, strategic management and business communication. I apply this daily at UI Trax to scope client projects, agree outcomes and milestones upfront, manage timelines, and deliver AI chatbot, automation and web projects on schedule.

Founded UI Trax to build AI chatbots, AI agents, workflow automations, CRMs and websites for small and growing businesses.• Build AI chatbots Read more and agents that answer leads in seconds, quote services, book appointments and hand edge cases to a human. • Automate follow-ups on WhatsApp and email, reminders and daily summaries. • Develop custom CRMs and booking systems: Trax Omni (multi-company CRM with an AI copilot), ClientDesk and EstatePilot. • Shipped Orion (AI sales assistant with a lead desk), a live booking app for a bridal studio, Moonshift (AI night-shift front desk) and a native SwiftUI iOS demo built in 4 days on a live API. • Design mobile-first websites and web apps; manage projects end to end from scope to hand-off.

Resolved technical and billing issues over chat, email and voice for international customers, tracked in Salesforce CRM within SLA. This experience Read more now shapes how I design AI chatbots: clear escalation rules, warm hand-offs to humans, and conversation flows customers trust.